Privacy & Security Policy

AIT Products, LLC d/b/a Advanced Inspection Technologies
Revision 2026-08  |  Effective August 22, 2026

1. Scope

AIT Products, LLC, a Delaware limited liability company doing business in Florida as Advanced Inspection Technologies ("AIT," "we," "us," "our"), provides this Privacy & Security Policy to explain how we collect, use, share, and protect information when you visit www.aitproducts.com (the "Site"), request a quote, place an order, contact us, subscribe to updates, request a demo, submit a repair or rental request, or otherwise interact with us.

This policy applies to the AIT website. Your use of the Site is also subject to our Website Terms of Use.

2. Security of Your Information

The security of your personal information is very important to us. In an effort to protect your personal information, the Site uses HTTPS/TLS encryption to help protect information submitted through secure pages.

When visiting a secure page on the Site, the website address will begin with https://. The "S" indicates that you have connected through a secure connection.

No website, system, or method of transmission over the Internet is completely secure. Please do not send sensitive payment-card information, passwords, or other confidential information by email. If you need assistance placing an order, please contact us by phone or through the contact forms available on the Site.

Our website security practices and privacy procedures are designed to help protect your information and support a safe online purchasing experience. If you prefer, you can call +1 (321) 610-8977 and place your order by telephone.

3. Information We Collect

When you choose to place an order, request a quote, create an account, subscribe to updates, request a demo, submit a repair or rental request, or contact us, we may collect information that you provide to us. This may include your name, company name, email address, phone number, billing address, shipping address, quote request details, order details, account login information, messages submitted through forms, and newsletter subscription preferences.

We may also automatically collect certain website usage information when you visit the Site, including IP address, browser type, device information, referring website, pages viewed, date and time of visit, shopping cart activity, and cookie or similar technology data.

4. Cookies and Similar Technologies

When you visit the Site, we may ask your browser to place a cookie, which is a small text file, on your computer or device. If your browser is configured to accept cookies, it may accept the cookie and place it on your computer's hard drive or device storage.

We use cookies and similar technologies to help operate the Site, support shopping cart and checkout functions, remember preferences, understand how visitors use the Site, improve website performance, prevent fraud, and enhance the customer experience. Cookies and similar technologies may include strictly necessary cookies, performance cookies, analytics cookies, advertising cookies, and social media or content cookies, depending on the tools active on the Site.

We may also collect certain technical information from your computer or device, such as your IP address, browser type, device information, pages viewed, date and time of visit, and the address of a referring website, if any.

You can visit the Site without cookies if you choose to do so. However, please be aware that some features of the Site may not function properly, or may be slower, if you refuse cookies. To visit the Site without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. Check your browser's help menu to learn how to change your cookie preferences.

Where required by law, AIT provides additional cookie choices, consent tools, or opt-out options for certain analytics, advertising, or tracking technologies.

5. Registration and Accounts

In order to identify who you are and provide account-related features, we may invite you to register and log in when you visit the Site. Registration may allow us to provide information such as order status, account details, quote history, and other information related to your interactions with AIT.

You may also choose to use the Site without registering, although certain features may not be available without an account.

6. Placing an Order

When you decide to place an order, you may be asked to complete an order form or checkout process. The order process may request information such as your name, billing address, shipping address, telephone number, email address, and payment-related information needed to process the order.

Payment information may be collected and processed by our ecommerce and payment-processing providers. We use this information to process transactions, ship products, communicate with you regarding your order, verify transactions, prevent fraud, and provide customer service. Accepted payment methods and related terms are described in our Payment & Credit Policy.

Please do not send payment-card information by email. If you need help placing an order, please call us or contact us through the Site.

7. Quote, Demo, Rental, and Repair Requests

When you request a quote, demo, rental, repair, inspection service, or technical consultation, we may collect information necessary to respond to your request. This may include your contact information, company information, application details, equipment details, product interests, shipping information, service requirements, and any photos, files, or messages you choose to provide.

We use this information to evaluate your request, recommend suitable products or services, prepare quotes, coordinate rentals or repairs, provide technical support, and communicate with you about your inquiry.

8. How We Use Information

We may use your information in a number of ways, including the following:

• To process orders, quote requests, returns, repairs, rentals, demo requests, service requests, and customer inquiries
• To provide customer service and technical support
• To communicate with you about products, orders, quotes, services, account activity, or other business transactions
• To ship products and coordinate delivery
• To verify transactions and help prevent fraud
• To improve the content, performance, and functionality of the Site
• To enhance our customers' online purchasing experience
• To personalize website content, product information, and customer communications
• For marketing and promotional purposes, where permitted by law
• To maintain business, accounting, tax, and legal records
• To comply with legal, regulatory, security, and fraud-prevention obligations
• To protect the rights, property, safety, and security of AIT, our customers, the Site, and our business operations

9. How We Share Information

AIT maintains relationships with trusted business partners and service providers that help us operate our business and serve our customers. When you make a purchase, request a quote, request service, or otherwise interact with us, we may share information about you and the transaction with other companies for purposes such as payment processing, verification, fraud prevention, credit card authorization, order fulfillment, shipping, customer service, website hosting, analytics, marketing, and business operations.

AIT may share account, order, quote, rental, repair, or other information when required by law, such as in response to subpoenas, court orders, legal process, regulatory requests, or government requests. We may also share information when necessary to protect our rights, property, customers, the Site, business operations, or to help prevent fraud or other unlawful activity.

You agree that AIT may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to payment processors, credit reference services, fraud prevention agencies, shipping providers, or other service providers when necessary to process your order, prevent fraud, or protect our business and customers. Where you apply for credit terms, information may also be used and disclosed as described in our Payment & Credit Policy.

AIT may also share information with outside companies that perform services on our behalf. For example, if a customer signs up for our email newsletters, we may provide the customer's email address to third-party email distribution companies that transmit emails on behalf of AIT. These companies are authorized to use your information only as needed to provide services to us.

We may retain outside companies to assist us in managing our customer information database, website analytics, marketing tools, customer communications, customer support systems, payment systems, shipping systems, or other business systems. AIT takes reasonable steps designed to help protect the confidentiality of your information and to make sure it is used for appropriate business purposes.

AIT may use analytics, advertising, or website performance tools to better understand how customers use the Site. These tools may collect information such as which search engine or website referred you, how you navigated around the Site, which pages you browsed, what products or services you viewed, what you purchased, and what traffic is driven by marketing campaigns or emails. We use this information to help understand customer interests, improve the Site, and better serve our customers.

For more information about the companies with whom AIT shares customer information, please contact us using the details in Section 17.

10. Links to Other Websites

The Site may contain links to other related websites for your benefit. AIT is not responsible for the privacy practices, security, or content of such websites. If you click on one of these links, you may be redirected to another website and may provide information directly to that third party. You should review their privacy policies to understand how they handle your information and what choices you may have.

11. Email and Marketing Preferences

You may request to receive AIT email notifications, product updates, promotions, or other information that may be of interest to you. You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us with such request.

We may still send non-marketing messages related to orders, quotes, repairs, rentals, demo requests, service requests, account activity, or other business transactions.

12. Accessing, Correcting, and Deleting Your Information

You may request access to, correction of, or deletion of certain personal information that we maintain about you by contacting us by phone at (321) 610-8977, by mail, or by email at sales@aitproducts.com. We use this procedure to help safeguard your information. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access, making corrections, deleting information, or processing certain privacy requests.

If you place an order with a shipping address that differs from your billing address, we may retain this information as part of our order records. You may request correction of this information by following the procedure described above. Such information is used to ship purchased merchandise, process orders, provide customer service, prevent fraud, and maintain business records.

13. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state privacy laws. These rights may include the right to access personal information, request correction or deletion, opt out of certain targeted advertising or sale/sharing of personal information, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising your privacy rights.

To exercise a privacy right, please contact us using the information in Section 17. We may need to verify your identity before processing certain requests.

Where AIT uses third-party advertising or analytics tools that constitute a "sale," "sharing," or targeted advertising under applicable state law, AIT provides the opt-out mechanism required by that law. You may also submit such a request by contacting us directly.

14. Data Retention

AIT retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide products and services, process orders, respond to quote requests, coordinate rentals or repairs, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce agreements.

15. Children's Privacy

The Site is intended for business and general commercial use. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

16. International Visitors

AIT is based in the United States. If you access the Site from outside the United States, your information may be processed in the United States or in other locations where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

17. Changes to This Policy

By visiting the Site, you consent to our collection and use of your information as described in this policy. We reserve the right to modify this Privacy & Security Policy and related business practices at any time by posting updated text on the Site. When changes are made, the updated policy will apply to your use of the Site after the updated policy is posted.

18. Contact Us

If you have questions about this Privacy & Security Policy, the practices of the Site, or your dealings with the Site, or if you wish to make a privacy request, you can contact us at:

AIT Products, LLC d/b/a Advanced Inspection Technologies
2020 W. Eau Gallie Blvd., Suite 101
Melbourne, FL 32935, United States
Phone: (321) 610-8977  |  Email: sales@aitproducts.com