Warranty Policy

AIT Products, LLC d/b/a Advanced Inspection Technologies
Revision 2026-08  |  Effective August 22, 2026

This policy forms part of AIT's Standard Terms of Sale and should be read alongside them. If anything in this policy conflicts with the Standard Terms of Sale, the Standard Terms of Sale control.

Limited Warranty

AIT warrants goods manufactured by AIT to be free from defects in material and workmanship, under normal use and for the purpose for which they were designed and intended, for the greater of the manufacturer's warranty period or one (1) year from the date of original invoice.

Used, refurbished, and B-stock equipment carries a ninety (90) day warranty.

Products manufactured by others carry the original manufacturer's limited warranty, which AIT supports and passes through to the purchaser to the extent it is assignable.

Repairs performed by AIT carry a ninety (90) day warranty on the specific repair performed.

Sole Remedy

AIT's obligation under this limited warranty is confined to repair or replacement, at AIT's sole discretion, of any part or parts determined by AIT to be defective. This is the customer's sole and exclusive remedy.

"Determined by AIT to be defective" means the returned item has been examined at AIT's facility by a qualified AIT technician, whose judgment shall be deemed final.

Warranty Claims

Warranty claims must be pre-authorized by AIT before return and require a valid RMA number. Please inspect your order upon receipt and contact AIT immediately if an item is defective, damaged, or incorrect so we can evaluate the issue. To request authorization, email support@aitproducts.com or call +1 (321) 610-8977.

Equipment sent to AIT for warranty evaluation travels at the customer's risk in both directions.

What Is Not Covered

Excluded from this limited warranty, and not warranted by AIT in any fashion, whether express, implied, or by statute, are:

• Products not sold by AIT, or not bearing the "Advanced Inspection Technologies" or "aitproducts.com" brand label
• Any product that has been damaged, disassembled, repaired, tampered with, altered, changed, or modified by anyone other than AIT
• Defects or damage resulting from wear and tear, misuse, negligence, accident, abuse, sand, liquids, impact, improper storage, unauthorized repair, or non-performance of scheduled operator and maintenance items
• Use of non-recommended accessories, consumables, or supplies
• Product failure due to radiation, or to use outside the specified range of environmental operating conditions
• Damage resulting from exceeding published operating limits, including minimum bend radii in use and in storage
• Damage resulting from improper equipment usage or improper interpretation of product test data
• Equipment that has been submerged in liquid
• Consumable items, expendable items, and items subject to normal wear
• Software programs

Disclaimer

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY AND NO IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM OR SERVICE SOLD BY AIT.

IT COVERS ALL OBLIGATIONS AND LIABILITIES ON AIT'S PART, AND AIT NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON OR ENTITY TO ASSUME ANY LIABILITY REGARDING THE SALE OF AIT EQUIPMENT.

USED, REFURBISHED, AND B-STOCK EQUIPMENT IS SOLD IN ITS EXISTING CONDITION. EXCEPT FOR THE NINETY (90) DAY WARRANTY ABOVE, SUCH EQUIPMENT CARRIES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

Not Transferable

This limited warranty accrues to the original purchaser only and cannot be assigned or transferred to any third party without AIT's express written consent.

Suitability

The customer is solely responsible for determining that the goods are suitable for its application, environment, and regulatory context. AIT makes no representation that the goods are suitable for use in or near radiation, vacuum, cryogenic, high-temperature, explosive, corrosive, chemically reactive, medical, life-support, or safety-critical environments, and the goods are not designed or qualified for any application in which failure could result in death, personal injury, or significant property or environmental damage.

The goods are inspection instruments only. They are not a substitute for engineering judgment, and AIT has no liability for any decision made or not made on the basis of an inspection performed with them.

Field Service

If equipment cannot be returned to AIT for any reason and an AIT representative must make a warranty assessment in the field, the customer agrees to pay all travel and living expenses incurred by AIT, including all costs incurred in the course of making an evaluation, assessment, or warranty repair in the field. These charges are invoiced on the terms set out in our Payment & Credit Policy.

Limitation of Liability

AIT'S RESPONSIBILITIES AND OBLIGATIONS ARE STRICTLY LIMITED TO THE REPAIR OR REPLACEMENT COSTS DESCRIBED ABOVE. AIT WILL NOT BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DOWNTIME, OR DAMAGE TO THE ARTICLE OR SYSTEM BEING INSPECTED. See Section 13 of the Standard Terms of Sale.

Governing Law

This limited warranty is governed by the laws of the State of Florida and by the dispute resolution provisions of AIT's Standard Terms of Sale.

Related Policies

This policy forms part of AIT's Standard Terms of Sale, which control on any conflict. See also:

• Payment & Credit Policy — accepted payment methods, credit terms, card processing fee, wire instructions
• Shipping & Delivery Policy — FOB Origin title and risk of loss, carrier liability, delivery estimates
• Return, RMA & Cancellation Policy — RMA process, restocking, non-returnable goods

Questions

Phone: (321) 610-8977  |  Email: support@aitproducts.com